Top 10 eCommerce Website Awards

Objective

The 2017 Top 10 eCommerce Website Awards were recognized and rewarded for delivering continuous and exemplary standards in promoting user experience and business sales via digital portals or websites. The awards recognise websites that have raised the bar for user experience and achieved phenomenal sales growth and is the most prestigious event for Hong Kong’s retail industry organised jointly between GS1 Hong Kong and Retail Asia Expo. The awards will be announced and awarded at the Retail Asia Expo 2017.

Deadline: 26th April 2017

The awards presentation ceremony has been held on 13 June at 5pm together with a cocktail reception. 

Organisers

 

Co-Organisers

 

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Judging Criteria

  • Innovation – lateral solutions, paradigm busting innovations, leading edge contributions, industry leadership.
  • Customer Service – ease of contact and responsiveness, management of requests and complaints from customers, customer testimonials provided, refund policy and privacy practices published.
  • Site Effectiveness – professionalism in achieving website goals, website traffic & statistics, potency of impact, prompts to action.
  • User Friendliness – ease of use, aids, tools and help resources, interface functionality, clarity and simplicity.
  • Human Interaction Efficiency – customer/surfer interaction processes, membership and community facilities, Email lists, newsletters, newsgroups, chat, other value-added services provided.
  • Search Engine Effectiveness – effective use of titles, meta tags, page content, keyword relevancy, accuracy of summary descriptions, clarity of purpose.
  • Branding Differentiation – strength of logo, label and other psychological, perceptual and emotional, “anchors” of brand, marketing strategy, viral marketing, ethical utilization of email, chat and community forums.
  • Multi-Device Friendliness – high readability and able to provide same experience as web version for customers who browse through the website with various mobile devices.
  • Social Media Integration – effective and sophisticated use of social media platforms to enhance engagement and interaction.
  • Order process – convenient and easy order placement process.
  • Omni–channel – provide identical shopping experience for shoppers in physical stores and on online stores.

 

Judging Panel

  • CM Lam
    Head of Marketing/ CCO, GS1 Hong Kong
  • Terry Chan
    General Manager, Broad Committee, HK Federation of E-commerce
  • Caroline Chan
    Digital Marketing Manager, GS1 Hong Kong
  • Stuart Bailey
    Managing Director, Diversified Communications Hong Kong
  • Ivy Lau
    Marketing Director, Diversified Communications Hong Kong
  • Jeong Lee
    Event Director, Diversified Communications Hong Kong
  • Anson Bailey
    Principal, Business Development, KPMG China
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Review 2017 


Top 10 eCommerce Website Awards 2017

Congratulations to the Top 10 eCommerce Website winners in 2017:

Winners Company name Rationale

Chow Sang Sang Holdings International Limited

(hkeshop.chowsangsang.com/)

Chowsangsang.com demonstrates a consistent branding with its logo, stylishly-designed website and diverse promotional campaigns. The effective use of social media platforms greatly enhances customers’ engagement and the instant online chat room provides quality customer services.

KMall - Baby Kingdom

(kmall.baby-kingdom.com/)

Kmall.baby-kingdom.com successfully showcases innovative and lateral solutions in the babies product market. The accurate use of titles, meta tags, page content and keywords highly increase the efficiency of search engine and help the web page to achieve its goal.

Ecosa.com

(www.ecosa.com.au/)

Ecosa.com makes practical and effective use of the cloud services to integrate and analyze all online marketing channels. The 100-night trial policy and 15 years warranty helps to differentiate its brand.

Pandora A/S

(Pandora.net)

Pandora.net’s fashionable design successfully attracts more target customers. The clarity and simplicity of the user-friendly site allows customers to have a quality purchase experience.

Wing on International Holdings Limited

(Wingontravel.com.hk)

Wingontravel.com.hk continuously secures the leading position in the travel industry with distinctive promotional campaigns. The innovative and multi-device friendliness of the website is one of the keys to provide a quality user experience to maintain long-term customer relationship. They offer equally quality experience of their website on desktop, mobile app and tablet.

Dyson LTD.

(Shop.Dyson.hk)

Shop.Dyson.hk offers convenient and easy order placement process online and provides flexible delivery services. The simple yet attractive design of the website successfully attracted buyers.

FINGERSHOPPING LTD.

(www.fingershopping.com)

Fingershopping.com enables customers to collect purchased items in more than 300 Circle K stores across districts in Hong Kong and customers can pay after product delivery. It offers customers a convenient shopping experience with omni-channel retail via online and offline services.

ZTORE

(Ztore.com)

Ztore.com makes use of online platform and social media to sell local and typical products with local characteristics. The promotion via touching microfilms demonstrate the tactful use of social media to interact with customers. The site is also very user-friendly to let customers enjoy the purchase process.

Strawberrynet.com 

(Strawberrynet.com)

Strawberrynet.com creates customer shopping experience with smooth and easy order process as well as fast and efficient delivery internationally. Providing the real inside story from shoppers to read, write and review their services is an extra bonus points to gain the customer trust of the site.

Organictaste.com

(www.organictaste.com.hk)

Organictaste.com.hk  illustrated effective interaction via online and offline services. Offering customer services localization such as whatsapp, bridging out friendly customer interaction.

 

Award Presentation Ceremony

The nomination of Top 10 e-Commerce Websites finished on 13 June 2017 while the results is announced at the Retail Asia Expo on 13 June 2017, industry leaders gathered and witness this meaningful event.

Review 2016 


Top 10 eCommerce Website Awards 2016

Congratulations to the Top 10 eCommerce Website winners in 2016:

Winners Company name Rationale

3M

(www.3meshop.hk/)

3MeShop.hk provides a one-stop portal shopping experience with effective display of content, clear categorization of products and well-developed customer hotline. Brand differentiation is demonstrated via its distinctive design of online store, through which customers can experience interface functionality, clarity and simplicity.

Bonjour Holidings Limited

(www.bonjourhk.com/)

Bonjourhk.com provides consumers convenience with diverse secure payment methods, including credit cards, UnionPay, Alipay, WeChat, PayPal, and Lakala. Hong Kong and Mainland customers can pay in their preferred channel and enjoy user-friendliness in purchase process. Multi-device friendliness of both web and mobile versions of the online store provide seamless shopping experience to customers.

Bossini Enterprises Limited

(www.bossini.com/)

Bossini.com successively conquers the leading position in the retail apparel industry with distinctive promotional campaigns. The efficient order process, world-wide delivery and after-sale caring service on its online shopping site are keys to build long-term customer relationship.

Chow Sang Sang Holdings International Limited

(hkeshop.chowsangsang.com/)

hkeshop.chowsangsang.com illustrates a prestigious brand equity with its logo, label and website design and composition of content. Multi-device friendliness is demonstrated through operation efficiency and compatibility of its online store. The high resolution of photo preview function allows stunning visual display of products at different angles, showing the bona fide images of the actual products.

FINGERSHOPPING LTD.

(www.fingershopping.com)

Fingershopping.com offers omni-channel shopping experience with effective logistics, customer services and in-store support. With clear layout, customers can easily find information for their preferences. The collaboration with Circle K enables customers to enjoy convenience in collecting purchased items at more than 300 locations in Hong Kong.

Lane Crawford (Hong Kong) Limited

(www.lanecrawford.com/)

LaneCrawford.com provides seamless shopping experience to customers with omni-channel retailing, which combines social media promotion campaigns, online and offline services. Customers can purchase online and receive products in stores. Consistency of prestigious and glamorous perceptions with its branding is conveyed through its website design.

MyDress

(www.mydress.com)

MyDress.com is more than just an online store, it tailors customer personal preferences based on their viewed items to accurately provide related products. The comprehensive customer service allows payment after product delivery, valid refund policy, and prompt service hotline. Promotional effectiveness is demonstrated by remarketing campaigns on social media sites.

Nike, Inc.

(www.nike.com.hk/)

Nike.com creates customer shopping experience with smooth order process, fast and efficient delivery and caring customer services. Photo preview is shown with details in different perspectives. The images are identical with the actual products in customers’ expectations. Remarketing campaigns enable precise suggestions of products that suit for customer preferences.

Samsonite

(www.samsonite.com.hk/)

Samsonite.com offers user-friendliness with website features including clear categorization and search bar with suggestions. High search engine effectiveness is achieved for both generic and long-tail keywords that related to luggage and suitcase. Customers are able to enjoy smooth order process and comprehensive customer services supported by its online store.

ZARA

(www.zara.com/hk/)

Zara.com updates customers with the brand’s latest and fast moving apparel items that are synchronized and available at both online shopping site and physical stores. Stylish design of website is multi-device friendly. Free store delivery of online purchase is offered to enhance convenience for customers.

 

Award Presentation Ceremony

The nomination of Top 10 e-Commerce Websites finished on 16 June 2016 while the results is announced at the Retail Asia Expo on 16 June 2016, industry leaders gathered and witness this meaningful event.

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Review 2015 


Top 10 eCommerce Website Awards 2015

Congratulations to the Top 10 eCommerce Website winners in 2015:

Winners Company name Comments from Judging Panel

Bossini Enterprises Limited

(www.bossini.com)

Bossini has developed an advanced social media platform, generating outstanding branding differentiation and enhanced consumer engagement and interaction.

Canon Hongkong Company Limited

(store.canon.com.hk)

Canon makes an exceptional record ofsearch engine effectiveness, social media integration, and seamless order process via its efficient omni-channel.

eprint Group Limited

(www.e-print.com.hk) 

e-print’s powerful online self-service platform together with superior printing services has enabled it to achieve remarkable business successes in past years.

Lane Crawford (Hong Kong) Limited

(www.lanecrawford.com) 

Lane Crawford ’s e-business has shown tremendous traction with customers globally, experiencing high triple digit growth year-on-year in sales and number of orders.

Lingsik King Limited

(www.lingsik.com) 

Lingsik King offers a cost effective branding differentiation which is reinforced by the consistency of logo branding, viral digital marketing, utilisation of email and chat, and community fora.

Nike H.K. Ltd.

(www.nikestore.com.hk) 

Nike’s peerless digital marketing,search engine effectiveness and social media integration highlighting its simple order process make it stand out from its competitors.

PARKnSHOP (HK) Limited

(www.parknshop.com) 

PARKnSHOP has successfully harmonized shopping experiences via various digital portals, creating extra consistency and reliability in terms of consumer perception.

Pricerite Group Limited

(pricerite.com.hk)

Pricerite’s simplified online order process and efficient consumer services have gained the company a competitive edge against other online stores.

Sony Corporation of Hong Kong Limited

(www.sony.com.hk/store)

Sony’s innovative online shopping site for the electronics has integrated effective digital marketing channels such as search engine and social media platform, an organic combination enhancing Sony’s leading role.

ZUJI

(www.zuji.com.hk)

ZUJI’s diversified products and services has managed to cater different tastes among millions of Hong Kong travelers. Offering matchless deals makes it extremely appealing to potential customers.

 

Award Presentation Ceremony

The nomination of Top 10 e-Commerce Websites finished on 31 April 2015 while the results is announced at the Retail Asia Expo on 9 June, 2015, industry leaders gathered and witness this meaningful event.

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Review 2014

Top 10 eCommerce Website Awards 2014

Congratulations to the Top 10 eCommerce Website Awards winners in 2014:

Winners Company name Reasons of Winning

ebay Innovative solutions and services for shoppers 
Dangdang.com  Diversified product selection 
JD.com One-stop online shop for electronics
Reebonz  One of the largest online luxuries sites in SE Asia 
Rukuten  Japan’s largest online shopping mall 
Strawberrynet.com  Cosmetic online portal with excellent back-end support
T-Mall (TaoBao)  Market leader with biggest e-commerce market share 
Wai Yuen Tong  Innovative online shopping site for Chinese herbal products 
Wellcome  One-stop shopping convenience for customers
Zalora  Fast growth in Asia 

 

Award Presentation Ceremony

Top 10 e-Commerce Websites were named at the Award Presentation Ceremony on 10 June, 2014. All winning websites demonstrate a very high standard of design, accessibility, content, originality, professionalism and effectiveness, and are continuously committed for website excellence.

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