To create real-time, meaningful, personalized interactions with customers, you’re going to need analytics. A Harvard Business Review survey showed 58 percent of corporate respondents have seen a significant increase in customer retention and loyalty from using customer analytics.
Analytics may sound complicated, but there are actually a lot of tools to collect and analyse data, help you understand the consumers, and create valuable moments for them.
FREE REGISTRATION for [Go Digital Workshop] Know Your Customers, Win in Online & Offline Grounds
|Details of Go Digital Workshop:|
|3:00pm – 3:30pm||
1) Helping Retailers with Strategies for Omni-channel and Brick-&-mortar
Dr. Stephen Lam
|3:30pm – 4:00pm||
2) How to Get Insight from eCommerce
Ms. Idy Chan
|4:00pm – 4:30pm||3) The Power of Enhanced Online + Offline in Google Analytics
- Improving e-commerce strategy with data science
- Get to know your online and offline customers Speakers: Mr. Legolas (Alphabet Inc. – Senior Customer Manager)
(Alphabet Inc. – Senior Customer Manager)
|4:30pm – 5:00pm||
4) Cases Sharing