7 Nov 2017

GS1 Hong Kong Summit 2017 - Business Transformation for Customer Centricity (Ended on a High Note)

09:00 - 17:00
Hong Kong Convention and Exhibition Centre, Wanchai
Limited Seats
English
Summary

16 Years Championship

Over the last 16 years, GS1 Hong Kong organised the annual GS1 HK Summit where an unprecedented line-up of regional and global speakers share the latest business trends and best practices on supply chain management.


GS1 HK Summit 2017 was successfully held on 7 November. Themed “Business Transformation for Customer Centricity”, the Summit brought together over 600 delegates, to explore on fourth retail revolution, omni-channel business strategies, serving consumers in the new millennium, innovative technology for value creation, e-commerce best practice and many more.

Thank you for coming and we looking forward to seeing you again next year!

For photo gallery, speakers presentation download and video, please visit www.gs1hksummit.com

Enquiry：

+852 28612736 | summit@gs1hk.org

Overview

GS1 HK Summit 2017 Ended on a High Note

Singles’ Day has become the most popular online shopping festivals for Hong Kong consumers (37%), according to the newly published “Outlook for E-commerce in Hong Kong” report issued by GS1 Hong Kong and KPMG China. Cyber Monday, Black Friday and Amazon Prime Day followed by a distant 15% to 16%, so no wonder two-third of CEOs are looking at online earnings contributing up to 20 percent of their companies revenue in the coming year.

The survey results were unveiled at the GS1 Hong Kong Summit held on 7 November. Themed “Business Transformation for Customer Centricity”, the Summit brought together over 600 delegates, to explore on fourth retail revolution, omni-channel business strategies, serving consumers in the new millennium, innovative technology for value creation, e-commerce best practice and many more.

Mr. Joseph Lai, Permanent Secretary for Transport and Housing (Transport), HKSAR Government attended as Guest of Honour and spoke about Hong Kong’s role as a global centre for trade, finance, business, affirming again the integral role of supply chain in fostering HK economic growth. The audience also gained insights from a total of 4 plenary sessions and 12 presentations, delivered by renowned speakers from both the government and MNCs.

Who is it for

CEO, CIO, CTO, COO, e-Commerce practitioners, digital marketers, retailers, manufacturers, logistics service providers and start-ups from across Hong Kong/ Greater China 

Guest, Speaker, VIP' s Insight/ Comment:


Dr. Kelvin LEUNG
Vice Chairman, GS1 HK Board/ Chief Executive Officer, DHL Global Forwarding Asia Pacific

Mobility and data are becoming an integral part of every shopping experience. The winning companies will be the ones which possess the ability to combine physical and digital shopping experiences for customers. It’s an online world where networks are vital and data quality is paramount.

 


Mr. Winston CHENG,
President of International, Group VP, JD.COM

The Hong Kong offline retailers can benefit from some of the online trends that has been happening in the global basis to integrate the data. Then the network and branding experience that online can also bring to the offline channels.
 


Mr. Anson BAILEY,
Head of Consumer Markets, Hong Kong, KPMG

We need to work with strategic partners, strategic alliances. And there are lots of discussion about how can we work with the next generation of busses, innovative startups. Summit like the GS1 HK annual Summit in Hong Kong can bring different parts of the eco-system together.
 


Mr. Cyril DROUIN,
Chief E-commerce Officer, Greater China, Publicis Commerce

I believe this Summit will be eye opener for a lot of retailers in China. They will see a lot of successful experiences on how to transform their business though digital and e-commerce, also how to be omni-channel in Hong Kong.
 



Mr. Jon STINE
Global General Manager, Retail Hospitality Consumer Goods Industries, Industry Sales Group, Intel Corporation

Omni-channel is happening now and the consumer behavior is such that those who wait will be lost. The important role of GS1 Hong Kong is that standards are the bedrock of retail and not only the standard but all the many innovations from GS1 Hong Kong will help drive forward the transformation of omnichannel.
 


Mr. Peter MOK
Head of Incubation Programme, Hong Kong Science and Technology Parks

One of the key messages from today’s Summit is that Hong Kong is a city we must stay at the forefront. We cannot be lagging behind as business model is changing. Omni-Channel is of very supremum importance for the future growth of business in Hong Kong.
 

 

Mr Victor RUIZ
CEO, Actimirror

In my opinion, it is to listen the voice of the customers for the new generations. In Asia Pacific there are 450 millions millennials. In the US, there are 83.1 millions that is 25% of the population. And they expect to have online experiences in an offline environment.
 

 

Agenda


GS1 Hong Kong Summit 2017
Business Transformation For Customer Centricity
 
Time
Topic
9:15am
Welcome Remarks :
- Dr Kelvin LEUNG, Vice Chairman - GS1 HK Board/ Chief Executive Officer,
Asia Pacific - DHL Global Forwarding (HK) Ltd.
9:25am
Opening Remarks by Guest of Honour :
- Mr Joseph LAI, Permanent Secretary for Transport and Housing (Transport), The
Government of the Hong Kong Special Administrative Region
Leading Business Transformation Under Innovative and Collaborative New Supply Chain Digital Era
9:40am
Keynote Session : Omni Business Ushers in the Fourth Retail Revolution
- Mr Winston CHENG, President of International, JD.COM
10:10am
Plenary Session (1)
Executive Panel Discussion : Innovative Digital Commerce for Optimising
Omni-channel Fulfillment and Sustaining Seamless Customer Experience
Moderator : Mr Jon STINE, Global General Manager, ISG-RHCG, Intel Corporation
Part 1 – Panelists :
Personalisation Reshapes E-Commerce
- Mr Cyril DROUIN, Chief eCommerce Officer Greater China, Publicis Commerce
Mastering Digital Retail Experience in New Customer Economy
- Mr Simon WONG, BBS, JP, Group Chairman, Kampery Group
10:35am
Networking Coffee Break & Solution Showcase
10:55am
Part 2 – Panelists :
Fuelling the Last Mile Delivery Horizon
- Mr Jason STEVENS, VP of Fulfillment, DHL eCommerce
Evolving Digital Lifestyle to Disrupt Mobile Consumer
- Mr William LAI, General Manager, Tenfok Asia Ltd (Digital Marketing of Tencent)
Part 3 : Panel Discussion
11:45am
Plenary Session (2)
Scaling Up Your Business with Growing Talent Excellence
- Ms Christina WONG, Managing Director-Head of Management Consulting,
Greater China, Accenture
12:05pm
Plenary Session (3) : Strategic Support for Business Transformation
- Mr Joe HO, Head, Membership & Customer Services, GS1 Hong Kong
- Mr Dick NG, Senior Manager, Industry Engagement, GS1 Hong Kong
12:30pm
VIP Networking Luncheon (by invitation only)
Fulfilling Consumer Demand and Customer Expectation in the New Supply Chain Digital Era
1:45pm
Track A –
Serving Consumer in the New Millennium
Track B –
Innovative Technology for Value Creation
Track C – E-Commerce Successful Journey
(simultaneous interpretation will be provided)
- Ms Heidi HO,
Principal Consultant, GS1 Hong Kong
- Mr Stephen LAM,
Chief Operating Officer, GS1 Hong Kong
- Mr Dick NG, Senior Manager,
Industry Engagement, GS1 Hong Kong
1:55pm
Industry Panel :
What’s New, What’s Next for Consumer Behaviour
Moderator:
- Mr Peter WH MOK, Head of Incubation Programme,
Hong Kong Science Technology Park
- Panelists :
- Ms Jennifer MARGOLIN,
Co-Founder & CEO, BYDEAU
- Mr Victor RUIZ, CEO, Actimirror
- Mr Felix WONG, CEO, Cofounder,
Acquaintance Enterprises
The Next Phase in Retail Innovation
- Mr Derek NG, CEO, Pricerite Home Limited

- Ms Kara CHEUNG, Chief Supply Chain Officer, Wemeshops
Industry Case Sharing and Panel Discussion:
E-Commerce Practice
- Moderator :

- Mr Terry CHAN, Chairman, Hong Kong eCommerce Supply Chain Association

- Ms Winnie WANG, President, Shenzhen Cross-Border E -CommerceAssociation

- Mr Calvin HO, Founder and CEO, Holistic Technology (Official Partner of eBay)

- Mr Chris YANG, Leader of South China Seller Recruiting Team, Amazon Global Selling

- Mr Andy LIANG,Director of International Business, Globalegrow
2:45pm
Total End to End Traceability Optimisation to Win Customer

- Mr Jeff LAW, CEO, Sun Fat Heung Food Products
The Next Wave of Supply Chain Digitization: Analytics,
Content Integration and Blockchain

- Mr Leo YEUNG, VP of Sales, Asia Pacific, OpenText
3:05pm
New Way in Servicing Your Customer

- Mr Benny CHAN, CEO, XDynamics Limited
The Road to Responsive Retail with RFID and Inventory Analytics

- Mr Warren CHOW, Chief Technical Officer, Achiever
3:25pm
Networking Coffee Break & Solution Showcase
3:40pm
Plenary Session (4) : Unlocking the Perspective on Transforming Your
Business to Achieve Total Customer Centricity
CEO & Consumers surveys findings interactive insight sharing
- Ms Anna LIN, JP, Chief Executive, GS1 Hong Kong
- Mr Anson BAILEY, Head of Consumer Products, Hong Kong, KPMG
4:00pm
Closing Session : CEO Panel Discussion - Championing Omni Business Way
Forward
- Moderator : Mr Anson BAILEY, Head of Consumer Products, Hong Kong, KPMG
- Panelists :
* Dr Kelvin LEUNG, Vice Chairman - GS1 HK Board/ CEO, Asia Pacific - DHL Global
Forwarding (HK) Ltd.
* Mr Kevin ORR, Group Vice President & Chief Investment Officer, Winner Medical Group
* Mr Derek NG, CEO, Pricerite Home Limited
* Ms Cindy CHAN, Head of Greater China, YouGov Asia-Pacific
4:45pm
Lucky Draw and End of Programme

 

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