Consumer Caring Scheme

OBJECTIVES & PRINCIPLES

The Consumer Caring Scheme aims to recognize local enterprises which pursue consumer care as top priority throughout their businesses. They are committed to the belief “Customer for Life”, through making continuous improvement on products, services and processes to exceed consumer expectation and nurture customer loyalty.

 

1. Consumer Centric

Foster a positive customer experience at every stage of the customer journey

  • Understand consumers’ needs by effective communication via different means
  • Service consumer in sincere and respectful manner, add value to the consumer experience that continuously exceed their expectation

 

2. Strive for Quality

Enhance process, product and service quality by on-going improvement

  • Make the best use of resources and technology for service innovations
  • Identify opportunities for enhancement and solving problems and issues proactively

 

3. Keeping Promises

Demonstrate service commitment to gain consumers’ confidence & trust

  • Being honest and avoid over-promise or under-promise
  • Provide consumers with the best and most reliable product/service at all times

 

4. Care for Employee

Provide employees a friendly and supportive working environment with trust & respect

  • Promote teamwork and open communication to improve overall company performance
  • Offer training to enhance the capabilities and competencies of the staff and support staff development with recognition and opportunity
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GS1 Hong Kong

Email: consumercaring@gs1hk.org

Telephone: 2863 9710

Website: http://www.gs1hk.org

 

Disclaimer

GS1 Hong Kong reserves the right to accept late application with subject to a late charge of HK$1,000.

GS1 Hong Kong reserves the right to amend the terms and conditions regarding the scheme policies and arrangement when necessary. In case of any dispute under any circumstances, GS1 Hong Kong reserves the right of final decision.

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SCHEME BENEFITS & ENTITLEMENTS

Companies awarded with “Consumer Caring Companies” will be entitled to the below:

  • “Consumer Caring Scheme” Certificate
  • “Consumer Caring Scheme” Trophy
  • One ticket to the Yearly Award Presentation Dinner / Ceremony
  • Entitled to use the “Consumer Caring” logo in marketing materials relevant to the brand/products under the awarded company for one year

 

1

Logo for Consumer Caring Company 2020

2

Logo for Consumer Caring Company awarded for 5 consecutive years

3

Logo for Consumer Caring Company awarded for more than 5 consecutive years

4

Logo for Consumer Caring Company awarded for more than 10 consecutive years

 

EXPOSURE OPPORTUNITIES

A series of marketing promotions will be carried out to publicise the scheme and the winners to enhance public awareness and cultivate favorable perception.

  • Press release

  • Newspaper / magazine advertorial / supplement

  • Social Media

  • Promotional materials like leaflet / brochure

  • GS1 HK website

  • GS1 HK “Business Connect” magazine

  • GS1 HK e-Newsletter & eDM

  • GS1 HK BARzaar (e-advertisement)

 

TIMELINE

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GS1 Hong Kong

Email: consumercaring@gs1hk.org

Telephone: 2863 9710

Website: http://www.gs1hk.org

 

Disclaimer

GS1 Hong Kong reserves the right to accept late application with subject to a late charge of HK$1,000.

GS1 Hong Kong reserves the right to amend the terms and conditions regarding the scheme policies and arrangement when necessary. In case of any dispute under any circumstances, GS1 Hong Kong reserves the right of final decision.

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ASSESSMENT SCHEME & PROCEDURE

All participating companies have to go through the following 3 assessments which are related to the scope of the principles aforementioned.

  • Self-Assessment

Participating companies have to complete a self-assessment form and return to GS1 Hong Kong by deadline to reflect upon the actions/strategies implemented in the past 1 year under review. Participating companies may need to provide relevant information/document as evidence as needed.

  • Interview

During the assessment period, an interview will be arranged and conducted by the Organizer with the purpose to assess the service level of participating company at the current stage and/or any future enhancement plans.

  • Consumer Survey

A third party appointed by GS1 Hong Kong will conduct a consumer survey during the assessment period to measure the performance of the participating company in terms of quality of consumer care it delivered.

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GS1 Hong Kong

Email: consumercaring@gs1hk.org

Telephone: 2863 9710

Website: http://www.gs1hk.org

 

Disclaimer

GS1 Hong Kong reserves the right to accept late application with subject to a late charge of HK$1,000.

GS1 Hong Kong reserves the right to amend the terms and conditions regarding the scheme policies and arrangement when necessary. In case of any dispute under any circumstances, GS1 Hong Kong reserves the right of final decision.

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Endorsed companies

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5 Years+ Award

                                 

 

5 Years Award

      

 

Award Winners (of 2 or more consecutive years)

                                   

 

New Awardees

           
 

5 Years+ Award

                                 

 

5 Years Award

    

 

Award Winners (of 2 or more consecutive years)

                                  

 

New Awardees

                    
 

5 Years+ Award

                         

 

5 Years Award

               

 

Consumer Caring 2017 Award

                                             

 

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Voice from entitled companies

2018

 

2017

 

2016

 

2015

 

2014

 

2013

 

2012

 

2011

 

 

Testimonial

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Block Quote

GS1 Hong Kong

Email: consumercaring@gs1hk.org

Telephone: 2863 9710

Website: http://www.gs1hk.org

 

Disclaimer

GS1 Hong Kong reserves the right to accept late application with subject to a late charge of HK$1,000.

GS1 Hong Kong reserves the right to amend the terms and conditions regarding the scheme policies and arrangement when necessary. In case of any dispute under any circumstances, GS1 Hong Kong reserves the right of final decision.

 

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ELIGIBILITY

GS1 Hong Kong members with business operation for at least 1 year

 

APPLICATION PROCEDURE

1. Application Deadline : 30-Sep-2020

2. Application Method

Complete and send your application form with a copy of Business Registration and your company logo in high resolution to consumercaring@gs1hk.org

3. Application Fee & Payment Method

  • Application fee is HK$7,500 (Early-bird at HK$6,800 by 31-Aug-2020)

  • Fee should be settled by a crossed check payable to ‘GS1 Hong Kong Limited’ in 14 days after submission of the application form.

  • Please write your company name, contact person and contact no. on the back of the check and post to GS1 Hong Kong office. (22/F. OTB Building, 160 Gloucester Road, Wanchai, Hong Kong)

  • All fees are non-refundable and non-transferable.

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GS1 Hong Kong

Email: consumercaring@gs1hk.org

Telephone: 2863 9710

Website: http://www.gs1hk.org

 

Disclaimer

GS1 Hong Kong reserves the right to accept late application with subject to a late charge of HK$1,000.

GS1 Hong Kong reserves the right to amend the terms and conditions regarding the scheme policies and arrangement when necessary. In case of any dispute under any circumstances, GS1 Hong Kong reserves the right of final decision.

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